At Quality Scooter Store, we’re committed to getting your electric scooter gear to you quickly and ensuring you’re completely satisfied with your purchase. Our global community of scooter enthusiasts deserves the best service, whether you’re upgrading your ride with new decks, bars, or electric scooter accessories.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: Delivery times may vary for international orders depending on customs processing.

Our Hassle-Free Returns Policy

We stand behind our premium electric scooters, parts, and accessories. If you’re not completely satisfied, we offer a straightforward 15-day return policy (from delivery date) for most unused items in original condition.

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Your full name
  • Order number
  • Date of purchase
  • Item(s) to return
  • Reason for return
  • Preferred resolution (Refund/Exchange)
  • If exchange, desired replacement item
  • Contact phone number

Step 2: Receive Your RMA Number

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Items sent without an RMA cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging with all accessories. Include a copy of your order confirmation and ship to:

Quality Scooter Store – Returns
RMA #[Your RMA Number]
1782 Ash Street
Carrollton, TX 75006
USA

Tip: Use a trackable shipping service and keep your proof of postage.

Refund Processing

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after we receive and inspect your return
  • Bank Processing: Additional 3-10 business days depending on your financial institution

For exchanges, we’ll ship your replacement via your original shipping method once the return is processed. Expedited shipping is available for an additional cost.

Non-Returnable Items

For safety and hygiene reasons, these products cannot be returned:

  • Elbow & Knee Pads (if opened/worn)
  • Electric Scooter Chargers (if packaging is opened)
  • Electric Scooter Controllers (if installed/used)
  • Any customized or special order items

Damaged or Defective Items

If you receive a damaged or defective item (including electric scooter parts like controllers, brakes, or lights):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a replacement at no additional cost

International Returns

For our global customers outside the U.S.:

  • You are responsible for any customs fees or taxes on returned items
  • We cannot refund original shipping costs for international orders
  • Return shipping times vary by location (typically 2-4 weeks)

Need Help?

Our scooter-enthusiast support team is happy to assist with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 24 hours.

Note: This policy may be updated as we continue to serve the global electric scooter community.